FAQ
Find answers to the most common questions about ShopSiiri, our products, shipping, returns, and more. If you need additional assistance, our team is always happy to help.
You can email at help.shopsiiri@gmail.com
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Pre Sale Questions
What is ShopSiiri?
ShopSiiri is a modern fashion jewelry and accessories brand offering thoughtfully curated collections that blend timeless elegance with contemporary style. Our pieces are designed to help you express your unique style—whether it's for everyday wear or life's special occasions.
Where is ShopSiiri based?
ShopSiiri is proudly based in Hyderabad, India, where we curate collections with a strong focus on quality, craftsmanship, and design.
What products does ShopSiiri offer?
We offer a carefully curated collection of fashion jewelry and accessories, including:
- Earrings
- Necklaces
- Bracelets
- Rings
- Jewelry Sets
- Chokers
- Statement Jewelry
- Bridal & Occasion Jewelry
- Birthstone-Inspired Jewelry
- Handbags
Our collections are designed to complement every style and occasion—from everyday essentials to statement pieces for weddings, celebrations, and special events.
What materials are your jewelry made from?
Our collections are crafted using premium-quality materials, including:
- 18K Gold-Plated Jewelry
- Stainless Steel
- Rhodium-Plated Finishes
- 925 Sterling Silver
- Gold Vermeil
- High-Quality Metal Alloys
- Cubic Zirconia (CZ)
- Freshwater Pearls
- Semi-Precious & Coloured Stones
Material details vary by product and are clearly listed on each product page.
Is your jewelry hypoallergenic?
Many of our pieces are crafted using skin-friendly materials. Please refer to the individual product description for specific material information and care instructions.
How do you ensure product quality?
Every piece undergoes careful quality inspection before dispatch to ensure it meets our standards for craftsmanship, finish, and durability.
Can you help me choose the right jewelry?
Absolutely! Whether you're shopping for everyday wear, a wedding, gifting, or a special occasion, our team is happy to help you find the perfect pieces to match your style.
Order Related Questions
Do you ship across India?
Yes, we deliver across India through our trusted logistics partners.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your delivery in real time.
What should I do if my order arrives damaged?
If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photographs of the product and packaging. We'll resolve the issue as quickly as possible.
What is your return policy?
We offer a 7-day return policy on eligible products.
For hygiene reasons, returns are not accepted for jewelry unless the item is damaged, defective, or you receive the wrong product.
If your order arrives damaged, we'll gladly replace it at no additional cost.
Please refer to our Return & Refund Policy for complete details.
How do I request a return?
To initiate a return, contact our customer support team with your order number and reason for the request. We'll guide you through the process.
When will I receive my refund?
Once your returned item is received and passes our quality inspection, refunds are processed within 7–10 business days and credited to your original payment method.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a clean, dry place.
- Avoid contact with perfumes, lotions, water, and harsh chemicals.
- Remove jewelry before swimming, bathing, or exercising.
- Wipe your jewelry gently with a soft cloth after use.
- Store each piece separately to prevent scratches.
What are your customer support hours?
Monday – Saturday: 9:00 AM – 6:00 PM (IST)
Sunday: 11:00 AM – 5:00 PM (IST)
We're always happy to assist you with orders, product recommendations, returns, and any questions you may have.
Which payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Popular Digital Wallets
- Other secure payment methods available during checkout
Can I cancel or modify my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.
How do I apply a discount code?
Enter your coupon or discount code in the designated field during checkout before completing your payment.