Refund policy

We’re a small business that puts care into every piece we create, and we stand by the quality and design of our products. Please read our return policy carefully before placing your order.

🔁 Returns

We do not accept returns for the following reasons:

• Change of mind or personal preference

• Items that “feel different” from customer expectations, despite accurate descriptions

• Subjective reasons such as perceived value or price-to-product comparisons

All product materials, dimensions, and details are clearly mentioned on each product page to ensure informed purchases.

✅ Exceptions (Only if Applicable)

Returns or replacements may be accepted only under the following conditions:

• You received the wrong product

• The item arrived damaged during shipping

In such cases, you must notify us within 48 hours of delivery with unboxing video proof and clear photos. We reserve the right to assess claims on a case-by-case basis.

💰 Refunds

We issue refunds only:

• If we’re unable to fulfill your order

• In case of a return approved due to damage or incorrect item

Refunds will be processed to the original payment method within 7–10 business days of approval.

📦 Quality Control & Order Proof

Each order is packed following a strict SOP and documented via video under our Visual Management System (VMS). This ensures all items are dispatched as described. This also serves as proof in the event of any claims.

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⚠️ Important Notes

• We are not responsible for delays caused by courier services or customs.

• Please double-check your delivery address before placing an order.

• By placing an order, you agree to all terms outlined above.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept returns/exchange for damaged items only.
To start a return, you can contact us at help.siiri@gmail.com

Please note that returns will need to be sent once you receive a confirmation email with the return address.

If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. It is the buyers responsibility to send the package back to us . Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at help.siiri@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help.shopsiiri@gmail.com.

Note: A logistics fee of ₹200 will be deduced from the refund amount, this is our policy and non-negotiable.

Also we take videos and photos of every package before dispatching them so if you break the item or damage it in any way and expect a return then we will reject it.